Measuring Success

How do you know if your coaching culture – the programme you put in place; the training of your people; the time, effort and - let’s be honest, money – has all been worthwhile?

How do you measure something that is as intangible as how people feel about coming to work?

For many organisations, the development of a coaching culture is a bit of a ‘me too’ exercise, and there isn’t always the buy-in from upper echelons of the business that such a cultural shift needs and deserves, so the effects might not be very impressive, and the benefits might not be apparent at first, or maybe even second, glance.

When this happens, the trickle-down effect is that of a gradual ebbing away of enthusiasm for the programme that ultimately means that in time there will be no coaching culture left within the organisation, or at best a few individuals might still employ a coaching mentality when dealing with colleagues, but to all intents and purposes it’s as though the idea of coaching had never been raised or adopted at all.

What this does is serve to give those in management who didn’t adopt the policy the opportunity to say ‘I told you so’, as nothing has changed, nothing has improved significantly and no-one is feeling any benefit.

They of course fail to see that it is their attitude and lack of engagement that has brought about the failure to reap any positives.

Conversely, when there is full buy-in throughout an organisation, that too trickles down, but in a way that reinforces the methods, habits and mind-set of the coaching mentality and culture.

To cut to the chase, what will you see if you employ a coaching culture?

In the first case – not a lot.

In the second case, you can expect to see happier and more motivated staff, which leads to less absenteeism, greater productivity, more creativity, less friction and internecine bickering, less defensiveness between departments or sections, less protectionism, more collaboration, less bullying or discrimination…

There’s more, but I think you can probably fill in the rest for yourself!


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 Caitlin has made a real difference to my confidence and to the way I approach my business on a day to day basis.
John Baker, Regional Director, The Jockey Club
 It (coaching) unearthed a depth of confidence that I was beginning to question and enabled me to make a significant change within myself and my work.
Luke Joy-Smith, Managing Director - Somerset Social Enterprise
 I connected with my coach on our very first call and I believe that made the whole difference for me. I wish I could dig deeper on some of my remaining issues but unfortunately all good things have to end. I will definitely recommend coaching and have been already doing it for while. It definitely changed my life.
Stephanie Malka, Director NOC Service Engineering – EMEA
 Great to see that there has been a positive outcome from this.
Simon Gosney, Head of Learning and Development
 Tim has provided some high quality coaching support to me through a time of transition both in terms of job, career and organisational changes. He is a skilled and experienced executive coach who facilitated just the right mix of reflection, future visioning, challenge, compassion and stretch. I’d strongly recommend working with him if you are going through a career or organisation transition. Fun to work with, I always left my sessions with him feeling significantly clearer and more content with my overall direction of travel and next steps.
Neil Savage, Director of Organisational Development 2gether NHS Foundation Trust
 “I selected my coach on the basis that she had a completely different approach to my structured way of thinking. Katherine challenged me and took me way out of my comfort zone – scary and uncomfortable at times but eye-opening. These coaching sessions enabled me to see things from a very different perspective, gave me the time and space to reflect on my practice and provided practical tips and approaches as to how I can develop my performance.”
Zenobia Daar, Head of People, Governance & Performance
 Please continue with the programme. For a guy, like Paul, who does not use the word 'fantastic', who then uses must be really good!
Marissa Bartlett, Head of Organisational Development - Mid Sussex District Council
 Everyone learnt a lot about themselves and others. It was the first training in English that one of my mentors had done and it was really successful for him. We have all come away feeling more confident. I have been on many development programmes and I have to say it has been one of the best I have ever attended.
Radka Lankasova, HR Manager, DENSO MANUFACTURING CZECH s. r. o.
 Steve Delivered a professional, relaxed and engaging session. Relevance, interest and clarity of delivering allowed for a very productive outcome.
Andy Castle, VP of Network Operations and Engineering, EMEA
 I thoroughly enjoyed the time I spent with Steve. He encouraged me to look at how I view myself and my actions, to actively seek positive outcomes to every day situations. My perception of myself has certainly changed due to my conversations with Steve and I would highly recommend coaching sessions with Unlimited Potential.
Rik Roberts, Team Leader