Coaching Removed

Virtually everything we do in business today would be unrecognisable to our grandparents – maybe even our parents.

Our working lives are more and more focussed on instant response, instead of a turnaround measured in days when mail was the main means of communication.

How does this influence how we coach, or how we deliver a coaching culture?

If a coaching culture is mature, and has a sufficiently high number of trained personnel then probably face-to-face coaching will still be possible and practical when an intervention becomes necessary.

But what about those organisations that are still getting to grips with the whole concept of coaching as an organisational imperative? Companies with only a handful of trained staff perhaps, or who have several sites, but where the coaches aren’t spread across all those sites?

Coaching by phone has always had its advocates. I worked with a coach a few years ago who had no face to face clients at all; all her work was done on the phone, and she had built up a good and successful business.

Skype and similar services have been a boon to many coaches, and remote coaching via the internet is now a practical alternative to face to face work, but still has its drawbacks in terms of engagement and rapport.

So how does that organisation that wants to establish a coaching culture decide how coaching should be delivered?

I don’t think that there is a single answer that will work for everyone. The epitome of a coaching culture in operation would see little or no intervention work being necessary, as the coaching would be ongoing, with everyone involved in both the coaching and the client side. However, for most of us, it’s much more likely that at least SOME hands-on work will be needed, and this is where the decision must be made: make face-to-face possible, even if there is a cost implication? Or should we rely on technology for remote coaching?

What are your thoughts? We would love to get your comments and see where a discussion will take us.


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 Caitlin has made a real difference to my confidence and to the way I approach my business on a day to day basis.
John Baker, Regional Director, The Jockey Club
 It (coaching) unearthed a depth of confidence that I was beginning to question and enabled me to make a significant change within myself and my work.
Luke Joy-Smith, Managing Director - Somerset Social Enterprise
 I connected with my coach on our very first call and I believe that made the whole difference for me. I wish I could dig deeper on some of my remaining issues but unfortunately all good things have to end. I will definitely recommend coaching and have been already doing it for while. It definitely changed my life.
Stephanie Malka, Director NOC Service Engineering – EMEA
 Great to see that there has been a positive outcome from this.
Simon Gosney, Head of Learning and Development
 Tim has provided some high quality coaching support to me through a time of transition both in terms of job, career and organisational changes. He is a skilled and experienced executive coach who facilitated just the right mix of reflection, future visioning, challenge, compassion and stretch. I’d strongly recommend working with him if you are going through a career or organisation transition. Fun to work with, I always left my sessions with him feeling significantly clearer and more content with my overall direction of travel and next steps.
Neil Savage, Director of Organisational Development 2gether NHS Foundation Trust
 “I selected my coach on the basis that she had a completely different approach to my structured way of thinking. Katherine challenged me and took me way out of my comfort zone – scary and uncomfortable at times but eye-opening. These coaching sessions enabled me to see things from a very different perspective, gave me the time and space to reflect on my practice and provided practical tips and approaches as to how I can develop my performance.”
Zenobia Daar, Head of People, Governance & Performance
 Please continue with the programme. For a guy, like Paul, who does not use the word 'fantastic', who then uses must be really good!
Marissa Bartlett, Head of Organisational Development - Mid Sussex District Council
 Everyone learnt a lot about themselves and others. It was the first training in English that one of my mentors had done and it was really successful for him. We have all come away feeling more confident. I have been on many development programmes and I have to say it has been one of the best I have ever attended.
Radka Lankasova, HR Manager, DENSO MANUFACTURING CZECH s. r. o.
 Steve Delivered a professional, relaxed and engaging session. Relevance, interest and clarity of delivering allowed for a very productive outcome.
Andy Castle, VP of Network Operations and Engineering, EMEA
 I thoroughly enjoyed the time I spent with Steve. He encouraged me to look at how I view myself and my actions, to actively seek positive outcomes to every day situations. My perception of myself has certainly changed due to my conversations with Steve and I would highly recommend coaching sessions with Unlimited Potential.
Rik Roberts, Team Leader